FAQs

General information on Luas

• Keolis Amey Light Rail Ireland, known as KAL operate the Light Rail Transit System in Dublin called Luas.
• Transport Infrastructure Ireland (TII) is the state body responsible for Luas.

In brief

There are two Luas tram lines, the Red Line and the Green Line.

• The Red Line is 20kms in length and has 32 Stops. The Red Line runs from Tallaght to The Point and from Saggart to Connolly.
• The Green Line is 24.5km in length and has 35 Stops. The Green Line runs from Brides Glen to Broombridge.

In 2025, Luas carried 55 million passengers, averaging more than 165,000 passengers per day.

Tram Times and Information 

Red Line 

Westbound: From The Point to Tallaght / Saggart 

The point :

 

Westbound: From Connolly to Tallaght / Saggart 

Connolly :

 

Eastbound: From Saggart to Connolly or The Point   

Saggart:

 

Eastbound: From Saggart to Connolly or The Point   

Tallaght :

 

Green Line 

Southbound: From Broombridge to Brides Glen   

Broombridge :

 

Southbound: From Parnell to Brides Glen 

Parnell:

 

Northbound: From Brides Glen to Broombridge / Parnell 

Brides Glen:

 

You can the next tram at your Luas Stop by clicking in the following link luas map.

What are peak times and off peak times? 

Peak and Off Peak times refer to service frequency. 

Peak times correspond to: 

• Monday to Friday: morning (7am-10am) and evening (4pm to 7pm) 

• Saturday, Sunday and Bank Holidays: 11.00am to 8.00pm 

Ticketing

How can I purchase a single or return ticket? 

Ticket Vending Machines are located at every stop. They accept coins, notes, and debit/credit cards, and also give change. €50 notes are not accepted for purchases under €30. Ticket Vending Machines also accept contactless card payments for transactions up to €50. Please note that tickets may not be purchased onboard the trams. You must have a valid ticket at all times on board the tram. 

What do I do when issued a refund ticket? 

You’ve been issued a refund ticket from our Ticket Vending Machine instead of correct change; this is usually due to that machine running out of coins. If this happens you have two options, you can go to the depot at the Red Cow or Sandyford Stops between the hours of 9am and 5pm Monday to Friday and we can issue you with your refund or you can post this ticket in to our address (found in the contact us section) along with your name and address so we know where to send it back to. 

If you have any other queries regarding refunds please contact TFI Customer Service on 0818 294 015 

What is the TFI 90 Minute Fare and how does it work on Luas?

TFI 90 Minute Fare will apply to most journeys paid for with TFI Leap Card, including multi-mode or Luas multi-line journeys started within 90 minutes of the first Tap-on. The Short Fare will apply to selected Luas journeys of up to approximately 3 kilometers. If your journey is on Luas after a journey on another mode, Tap-on at the Luas Stop before getting on Luas and Tap-off after you get off Luas.

When you are availing of the TFI 90 Minute Fare on your Leap Card, you must always Tap-on using a Validator on the platform before boarding Luas and Tap-off when leaving Luas. This will ensure you have a valid ticket for your journey and you won’t be at risk of receiving a Luas Standard Fare Notice for €100. It will also ensure you get the best value for your journey.

Will my travel pass cover my fare for travelling on the Luas? 

Yes. If you are a holder of a PSC Free Travel pass (smart pass for Northern Irish holders), you can free travel on Luas. We ask that you have your pass on your person at all times as tickets are regularly checked on board trams and you will need to present IT if requested. If your pass states that it is a companion pass, it is ok for your companion to travel freely with you on your journey. If you have any other questions please contact TFI Customer Service. 

What happens if I’m making a return journey using TFI Leap Card and I Tap-on before getting on Luas for my outward journey, forget to Tap-off when I finish my outward journey and Tap-on before my return journey?

If you are making a return trip using TFI Leap Card on one Luas Line and you Tap-on before you get on Luas for your outward journey and forget to Tap-off, your TFI Leap Card will still be Tapped-on for 120 mins from the time you Tap-on at the Luas Stop where you started your journey. If you start the return part of your journey and try to Tap-on within 120 mins of the time you Tapped-on for your outward journey, you will actually be Tapping-off and you will not have a valid ticket for travel and you may be issued a Standard Fare Notice for €100. You must always ensure that you Tap-on before getting on Luas using a Luas Validator at the Stop and Tap-off after getting off Luas for each trip.

Always check the Validator screen and listen for the Validator tone to confirm you have Tapped-on or off correctly.

If you are unsure whether your TFI Leap Card is Tapped-on or off, you can check this using a Ticket Machine at any Luas Stop. Do not use a Validator to check the status of your TFI Leap Card as this may result in your card being Tapped-on or off, meaning you may not have a valid ticket for travel or you being charged. Luas does not issue refunds for incorrect use of TFI Leap Card.

Can I make group orders?

Luas can offer you the option of purchasing group tickets. We can sell 1 day flexi and return fares for groups of 20 people or more. Orders must be received at least 5 days before date of travel. Payment methods are debit/credit card, cheque or postal order.

Please call TFI Customer Service on 0818 294 015 for further information.

Standard Fares?

Where do I find out information on Standard Fares? 

For any information relating to Standard fares please seeStandard Fare Appeal Information - Luas

Alternatively, contact TFI Customer Service with your query, calling 0818 294 015 or email: info@luas.ie 

To make payment on a standard fare with a debit/credit card, please go to the Pay my Standard Fare Notice here : https://payment.luas.ie/ or call TFI Customer Service 0818 294 015. 

I paid my Standard Fare Notice, but my appeal was allowed, can I get a refund?

If you have paid your Standard Fare Notice and your appeal has subsequently been allowed, a refund of the Standard Fare Notice amount will be issued. Ticket transactions will be refunded by cheque, debit / credit card, or in cash. TFI Leap Card transactions will be refunded to your TFI Leap Card.

You can contact the TFI Help Centre team Monday to Friday between 7am and 7pm, Saturdays between 8am and 6pm, Sundays and Bank Holidays between 8am and 6pm on 0818 294 015 or fill in the TFI Webform.

Using the Luas

Can I take a bicycle on board the tram? 

Only foldable bicycles stored in a carrier bag may be brought on board. Otherwise no bicycles are allowed. This is stated in our Bye Laws which can be found here: https://www.luas.ie/bye-laws

Where are the cycle parking facilities? 

Please see https://www.luas.ie/bike-parking for bike parking facility locations. 

Are animals allowed on Luas? 

Guide Dogs are allowed on Luas. Other dogs and animals are allowed on the tram provided they are in an appropriate enclosed pet carrier case or box. Their travel is at the discretion of Luas Staff. 

Where can I cross the track? 

There are designated crossing points at each Stop, where the track is level with the pathway. In the city you should also cross at pedestrian crossings, which usually cross roads and Luas lines. Remember to use the Safe Cross Code when crossing. 

What do I do if I need assistance on board the tram or at the Stop? 

If you require assistance there are a number of ways to get in contact with a member of Luas staff. This can be done by doing any of the following: 

• Call TFI Customer Service : Passengers requiring assistance should call 0818 294 015. TFI Customer Service hours are Monday to Friday between 7am and 7pm, Saturdays between 8am and 6pm, and Sundays and Bank Holidays between 10am and 6pm. 

• Use the Emergency Help Point Button : On board every tram there is an emergency passenger communication device, located on a doorpost to the right side of every pair of doors. Pressing the button on this device enables a passenger to speak directly with the driver. 

• Use the Emergency Brake Lever : There is an emergency brake lever located at every door which will cause the tram to stop in the event of an emergency. False activation of the emergency brake will result in a fine. 

• Use the SOS Button : There is a SOS button at each Stop. Press the large Red button once and this will connect you to the control room, where you can speak with someone to request assistance. The CCTV system at the Stop means the staff can see who has pressed the button. 

• Use the Luas Security Text Service : Report anti-social behaviour to us discreetly using Whatsapp, SMS or our passenger App. Include the tram number and your location with a brief statement about the behaviour that you see. See https://www.luas.ie/report-anti-social-behaviour-on-luas/ for more info on the Luas Security reporting Service. 

Please note there is CCTV on board the tram and at the stop. 

Intermodality

How do I transfer between the Red Line and Green Line ?

The two lines cross in the city centre, so you switch trams at one of the interchange stops:

• Abbey Street (Red Line) 

• Marlborough Street or O'Connell – GPO (Green Line)

These stops are close together, so it's a short walk between platforms.

What are the key interchanges with regional and local train stations? 

Luas interchanges with regional and local train stations are highlighted at stops. 

What are the nearest DART stops to Luas stops? 

DART stops close to Luas stops are: 

For information on transport connections from each Luas stop check out the TFI National Journey Planner. 

Are there interchanges with Irish Rail at Luas stops? 

Irish Rail stations with local rail services close to Luas stops are: 

Refunds

Can I have a refund if there was a Service Disruption?

If you have purchased a Luas ticket or if you have Touched On your TFI Leap Card and have been unable to make your Luas journey due to a Service Disruption, a refund of the cost of the ticket or TFI Leap Card Tap-on will be issued to you. Note, if an alternative transport option has been put in place by Luas Operator, Tickets are valid on Dublin Bus. If a Luas Bus service is put in place for the duration of disruption, for example Dualway Bus service, you will not be provided with a refund. 

To receive a refund, you must submit a refund request to TFI Help Centre by filling in the TFI Webform and provide satisfactory evidence that you were unable to make your Luas journey due to the Service Disruption.

I paid my fare but decided not to travel. Can I get a refund?

In the event that you purchase a single or return Luas ticket or Tap-on your TFI Leap Card and decide not to use the Luas service no refund will be issued, provided Luas services were running normally at the time. 

I forgot to Tap-off my TFI Leap Card at the end of my journey, can I get a refund? 

In the event that you fail to tap off at the end of a Luas journey you will be charged the full fare and no refund will be issued. Your TFI Leap Card will automatically Tap-off after 90 minutes if you are travelling over one line or after 180 minutes if you are travelling over two lines.

I purchased a ticket but no ticket was printed, can I get a refund?

If you attempt to purchase a Luas ticket but no ticket is printed, please contact the TFI Help Centre team. If a fault is found with the Ticket Machine from the time of purchase, a refund will be issued. 

I topped up my TFI Leap Card, but the money did not go onto the card, can I get a refund? 

If you attempted to top up your TFI Leap Card but the top-up has not been added successfully to your card, please contact the TFI Help Centre team. If a fault is found with the Ticket Machine from the time of the purchase of the top-up, a refund will be issued.

I purchased a Luas ticket, but I did not receive my change, can I get a refund?

If you purchase a Luas ticket but receive no change, please contact the TFI Customer Service team. If a fault is found with the Ticket Machine from the time of purchase, a refund will be issued. If the Ticket Machine has insufficient change, it will print a refund ticket. Please retain this ticket for your records as you will be asked for details from the refund ticket when you contact TFI Customer Service. If the Ticket Machine did not issue you a refund ticket, the Ticket Machine will be checked and, if a fault is found with the Ticket Machine from the time of purchase, a refund will be issued.

I topped up my TFI Leap Card, but I did not receive my change, can I get a refund?

If you topped up your TFI Leap Card but received no change, please contact the Luas Customer Service team. The Ticket Machine will be checked and, if a fault is found with the Ticket Machine from the time of purchase, a refund will be issued.